Privacy policy

PRIVACY POLICY

Last updated: September 14, 2026

STUDIO SPICE / SPICE ANTWERP ("SPICE", "we", "us" or "our") operates the SPICE website, online store, mobile application, booking platform and studio services (collectively, the "Services").

Our Services include our website and online shop, the STUDIO SPICE mobile application, class and private-session bookings, class packages, events, retreats, products and other services offered by SPICE.

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit or use our website, use the STUDIO SPICE app, create an account, book or attend a class, purchase a product, or otherwise communicate with us.

SPICE is responsible for the processing of your personal data as described in this Privacy Policy.

Please read this Privacy Policy carefully. By using our Services, you acknowledge that you have read and understood this Privacy Policy. Where applicable, we will ask for your consent separately for processing activities that require consent under applicable data protection law.

1. Contact details

STUDIO SPICE / SPICE ANTWERP
Verlatstraat 36
Antwerp, Belgium

Email: sofia@studiospice.eu
Website: spiceantwerp.com

For the purposes of applicable data protection legislation, including the EU General Data Protection Regulation ("GDPR"), SPICE is the data controller of your personal data.

If you have any questions about this Privacy Policy or how we process your personal data, you can contact us at sofia@studiospice.eu.

2. Personal information we collect or process

When we use the term "personal information" or "personal data", we mean information that identifies you or can reasonably be linked to you.

Depending on how you interact with our Services, we may collect or process the following categories of personal data:

Contact details

  • First and last name

  • Email address

  • Telephone number

  • Billing address

  • Shipping address

  • Other address information where necessary

Account information

  • Username and account details

  • Password or authentication information

  • Account preferences and settings

  • Information associated with your SPICE account

Booking and studio information

  • Classes, sessions and events you book

  • Class packages and credits

  • Booking history

  • Attendance information

  • Information relating to cancellations or no-shows

  • Information you provide when communicating with us about a booking or studio service

Purchase and transaction information

  • Products purchased

  • Order and transaction details

  • Returns, exchanges or cancellations

  • Payment status and confirmation

  • Billing information

Payment card details are generally processed directly by our payment service providers and are not stored by SPICE in full.

Communications

  • Emails, messages and other communications you send to us

  • Information you provide when contacting customer support or making an enquiry

Device and technical information

When you use our website or app, we may collect certain technical information, where applicable, including:

  • IP address

  • Device type

  • Browser type

  • Operating system

  • Network information

  • Device identifiers

  • Information about how you interact with our website or app

Usage information

We may collect information about how you use our Services, including pages viewed, features used, bookings made and interactions with our website or app.

We only collect personal data that is relevant and necessary for the purposes described in this Privacy Policy.

3. How we collect your personal information

We may collect personal information from the following sources:

Directly from you

For example, when you:

  • Create an account

  • Book a class or session

  • Purchase a product

  • Subscribe to communications

  • Contact us

  • Enter information on our website or app

  • Participate in an event, retreat or other SPICE activity

Automatically through our Services

Certain information may be collected automatically when you use our website or app, including through cookies and similar technologies.

Through service providers

We may receive or process personal information through companies that provide services to us, such as our booking platform, payment providers, website providers, e-commerce providers and communication tools.

From third parties

We may receive personal information from third parties where permitted by applicable law and where necessary to provide our Services.

4. How we use your personal information

Depending on how you interact with SPICE, we may use your personal information for the following purposes.

Providing and managing our Services

We use your personal information to:

  • Create and manage your account

  • Process class and private-session bookings

  • Manage class packages and credits

  • Record attendance and booking information

  • Process purchases and payments

  • Fulfil and deliver orders

  • Manage returns, exchanges and cancellations

  • Provide customer support

  • Organise events, retreats and other SPICE activities

  • Provide and improve our studio and online services

Communicating with you

We may use your information to:

  • Confirm bookings and purchases

  • Send booking and account notifications

  • Provide important information about classes, schedules or orders

  • Respond to questions and enquiries

  • Provide customer service

Marketing and advertising

Where permitted by applicable law and, where required, with your consent, we may use your personal information to send you information about:

  • SPICE classes

  • New schedules

  • Events and retreats

  • Products and collections

  • Promotions and special offers

  • Other SPICE news

You can unsubscribe from marketing communications at any time by using the unsubscribe option in our communications or by contacting us.

Improving our Services

We may use information about how our website, app and Services are used to:

  • Improve our website and app

  • Improve our booking experience

  • Develop new services and products

  • Understand customer preferences

  • Maintain the quality and security of our Services

Security and fraud prevention

We may use personal information to:

  • Protect our website, app and Services

  • Authenticate accounts

  • Detect and prevent fraud or misuse

  • Investigate suspicious or unlawful activity

  • Protect our customers, business and other users

Legal and administrative purposes

We may process personal information where necessary to:

  • Comply with applicable laws and regulations

  • Meet accounting and tax obligations

  • Respond to lawful requests from authorities

  • Establish, exercise or defend legal claims

  • Enforce our terms, policies and agreements

5. Legal basis for processing

Under the GDPR, we process your personal data only where we have a valid legal basis to do so.

Depending on the circumstances, this may include:

Performance of a contract

We process personal data where necessary to provide the Services you have requested, such as when you book a class, purchase a product or create an account.

Legal obligation

We may process personal data where necessary to comply with legal obligations, including accounting, tax and other regulatory requirements.

Legitimate interests

We may process personal data where this is necessary for our legitimate business interests, such as operating, securing and improving our Services, provided that these interests do not override your fundamental rights and freedoms.

Consent

Where required by law, we will ask for your consent before processing your personal data for certain purposes, such as certain marketing activities or non-essential cookies.

Where processing is based on your consent, you can withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

6. Booking platform and STUDIO SPICE app

SPICE uses third-party technology providers to support our booking and studio management services.

Our classes, sessions, packages and other studio services may be booked through our booking platform and the STUDIO SPICE mobile application.

When you create an account, make a booking or otherwise use these services, your personal information may be processed by the relevant technology provider on our behalf.

The information processed may include your name, contact details, account information, booking history, class information, payment-related information and other information necessary to provide the booking services.

We currently use Trainin as a booking and studio management platform.

Trainin may process personal data on our behalf in order to provide its services. The processing of personal data by Trainin may also be subject to Trainin's own privacy policy and terms.

7. How we disclose personal information

We do not sell your personal data.

We may share personal data with trusted third parties where necessary to operate our business and provide our Services.

These may include providers involved in:

  • Booking and client management

  • Website hosting and maintenance

  • E-commerce and online store services

  • Payment processing

  • Shipping and fulfilment

  • Email and communication services

  • Analytics

  • IT and technical services

  • Accounting and professional services

These service providers may only process your personal data as necessary to provide their services to us and in accordance with applicable data protection legislation.

We may also disclose personal data:

  • When you specifically request or authorise us to do so

  • Where required by law

  • To comply with lawful requests from authorities

  • To establish, exercise or defend legal claims

  • To protect the rights, property or safety of SPICE, our customers or others

  • In connection with a business transaction, such as a merger, acquisition, restructuring or sale of assets

8. Shopify and our online store

Our online store is operated using Shopify, which provides the technology that enables us to offer our online shop and related e-commerce services.

When you use our online store, Shopify may collect and process personal information relating to your use of the store in order to provide and improve its services.

Information submitted through our online store may be processed by Shopify and other service providers involved in operating our store, processing payments, fulfilling orders, providing analytics and delivering other services.

For more information about how Shopify processes personal information, please review the Shopify Privacy Policy.

9. Cookies and similar technologies

Our website and Services may use cookies and similar technologies.

Cookies may be used to:

  • Make our website function properly

  • Remember preferences

  • Understand how visitors use our website

  • Improve our Services

  • Measure website performance

  • Support marketing and advertising activities, where applicable

Some cookies are strictly necessary for the operation of our website. Other cookies may require your consent under applicable law.

Where required, we will ask for your consent before placing or reading non-essential cookies on your device.

You can manage your cookie preferences through our cookie consent tools and/or your browser settings.

For more information about the cookies we use, please refer to our Cookie Policy.

10. How long we retain personal information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, unless a longer retention period is required by law.

The appropriate retention period depends on the type of personal information and why we need it.

For example, certain financial, accounting and transaction information may need to be retained for longer periods to comply with Belgian legal and tax obligations.

When personal information is no longer necessary, we will delete it or anonymise it where appropriate.

11. Security

We take the protection of your personal data seriously and use appropriate technical and organisational measures to protect it against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.

However, no online service or method of data transmission can be guaranteed to be completely secure.

If you believe that your personal data has been compromised or that there has been a security issue involving your information, please contact us at sofia@studiospice.eu.

12. International transfers

Some of our service providers may process or store personal information outside Belgium or the European Economic Area (EEA).

Where personal data is transferred outside the EEA, we take appropriate measures to ensure that the transfer is carried out in accordance with applicable data protection legislation.

Where required, we rely on appropriate safeguards, such as European Commission Standard Contractual Clauses or an adequacy decision.

13. Your privacy rights

Under the GDPR and applicable data protection legislation, you may have the following rights regarding your personal data:

  • Right of access: You can request access to the personal data we hold about you.

  • Right to rectification: You can ask us to correct inaccurate or incomplete personal data.

  • Right to erasure: You can request that we delete your personal data where there is no valid reason for us to continue processing it.

  • Right to restriction: You can ask us to restrict the processing of your personal data in certain circumstances.

  • Right to object: You may object to certain processing activities, including direct marketing.

  • Right to data portability: In certain circumstances, you can request your personal data in a structured, commonly used and machine-readable format.

  • Right to withdraw consent: Where processing is based on consent, you can withdraw your consent at any time.

These rights are subject to applicable legal limitations and exceptions.

To exercise your rights, please contact:

sofia@studiospice.eu

We may need to verify your identity before processing certain requests in order to protect your personal information.

We will respond to your request within the timeframe required by applicable law.

14. Deleting your account

If you have created a SPICE account through our website, booking platform or mobile application and wish to delete your account, you can contact us at:

sofia@studiospice.eu

Please indicate that you would like to request deletion of your SPICE account and associated personal data.

Certain information may need to be retained where required by law or where necessary for the establishment, exercise or defence of legal claims.

15. Children's data

Our Services are not intended for children who are not permitted to use our services under applicable law.

We do not knowingly collect personal information from children without appropriate authorisation.

If you believe that a child has provided us with personal information without the appropriate consent or authorisation, please contact us at sofia@studiospice.eu so that we can take appropriate action.

16. Third-party websites and services

Our Services may contain links to websites, applications or services operated by third parties.

If you follow a link to a third-party website or service, you should review its privacy policy and terms.

SPICE is not responsible for the privacy, security or content practices of third-party websites or services that we do not control.

17. Complaints

If you have a concern about how we process your personal data, we encourage you to contact us first at:

sofia@studiospice.eu

You also have the right to lodge a complaint with the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit / Autorité de protection des données).

More information and the possibility to submit a complaint can be found on the website of the Belgian Data Protection Authority.

18. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Services, the way we process personal data, or applicable legal and regulatory requirements.

When we make changes, we will update the "Last updated" date at the top of this Privacy Policy.

We encourage you to review this page from time to time to stay informed about how we protect your personal data.

19. Contact

If you have any questions about this Privacy Policy, our privacy practices, or your personal data, please contact us:

STUDIO SPICE / SPICE ANTWERP
Verlatstraat 36
Antwerp, Belgium

Email: sofia@studiospice.eu
Website: spiceantwerp.com

Last updated: September 14, 2026